

If you are, be sure to enter the username and password correctly. You may be prompted for your username and password multiple times. You may do so after your mailbox is finished being setup. Enter the correct username (again, it must match the Connecting to address)ĭO NOT check the Remember my credentials box at this time.If not, cancel the process and start again. The Connecting to address should be the email address you are setting up. The username must match the Connecting to address. Notice in the image above, the Connecting to address and the username (just below it) are not the same. IMPORTANT! You will be prompted for a password.

Outlook will begin a second Auto Discover process - this too can take several minutes.On the Advanced setup screen, select Exchange.NOTE: Outlook will go through a standard process called Auto Discover.


You are setting up a non-Office365 mailbox or an on-premise Exchange mailbox, but it is detecting your Office365 account even though the Autodiscover is not pointed to Office365. Photo by Campaign Creators on Unsplash Issue: Outlook bypasses Autodiscover and directly connects to Office365 Scenario
